FAQ

Are your cartridges genuine?

Yes. Tonersa sells only genuine, original-brand toner and drum cartridges—never compatible or remanufactured substitutes. Each item is supplied new in its original packaging.

Is Tonersa affiliated with the printer brands?

No. Tonersa is an independent reseller and is not affiliated with, endorsed by, or sponsored by HP, Canon or Brother. Brand names and trademarks are used only to identify genuine products and printer compatibility.

How do I find the right cartridge for my printer?

Check the cartridge code printed on your current cartridge or in your printer manual (for example HP 126A, Canon 045, Brother TN-243). Search that code on our site, or browse by brand.

What is the difference between a single color and a Complete Set?

On color cartridges you can buy any single color (black, cyan, magenta or yellow) or the Complete Set—all four colors together at the displayed combined price.

Where do you deliver?

We accept orders for delivery to addresses within the United States. Orders are generally processed within 1–2 business days and typically delivered 3–7 business days after dispatch. Shipping is free for every United States order and tracking is sent by email.

What is your return policy?

Unused items in original packaging can be returned within 30 days. Customers are responsible for return shipping unless an item arrived damaged or incorrect. Email support@tonersa.com with your order number to receive return instructions and the correct return address.

What is a drum unit?

A drum unit transfers toner onto the page. Some printers use a separate drum that outlasts several toner cartridges; replace it when print quality drops.

How can I reach support?

Email support@tonersa.com or call +1 929 746 3063, Mon–Fri, 9:00–17:00 PT.