Refund policy

Returns & Refunds

You may request a return within 30 days of delivery for unused items in their original, unopened packaging.

How to start a return

Email support@tonersa.com with your order number and the item(s) you wish to return. We will reply with return instructions and the correct return address. Do not send returns to our Sacramento registered mailing address and do not ship an item before receiving instructions.

Return shipping and fees

The customer is responsible for return shipping unless the item arrived damaged, defective, or incorrect. We do not charge a restocking fee for an eligible return. Original shipping charges are non-refundable unless the return is due to our error.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to the original payment method, typically within 5–10 business days. Your bank or card issuer may need additional time to post the credit.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery with your order number and photos of the item and packaging. If confirmed, we will arrange a replacement or full refund at no cost to you.

Questions? Email support@tonersa.com or call +1 929 746 3063 (Mon–Fri, 9:00–17:00 PT).